Government
Streamlined citizen services and communication. Faster answers for residents, lighter workloads for staff, full accountability for the record.
Public agencies serve everyone, on every channel, with strict requirements for accessibility, records retention and security. We build AI services that meet those requirements and shorten the distance between a resident and an answer.
Streamlined citizen services & communication. That is the brief. Below is what we build to deliver it.
Citizen service assistants
Web, phone and text agents that handle permits, payments, service requests and status checks in plain language, in multiple languages.
Case and request routing
Intake that classifies and assigns work to the right department with SLAs and audit trails built in.
Document and records automation
Extraction, classification and search across forms, filings and correspondence.
Communication at scale
Notices, alerts and follow-ups delivered across channels with delivery tracking.
A municipal utility replaces a phone tree with a voice agent that reports outages, takes payments and answers billing questions. Call abandonment falls and the customer service team focuses on disputes and hardship cases.
- Shorter wait times and call queues
- Complete, searchable records of every interaction
- Accessible service across web, phone and text
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AI Journey
Ready to transform your business with custom AI solutions? Connect with our team of specialists to discover how Botmakers can streamline your operations.